Help Center
Everything you need to know about using OneCeylon
Popular searches: How to ask questions, Reputation points, Badges, Voting
Getting Started
Creating an Account
Sign up with email or use social login (Google, GitHub). Verify your email to unlock full features and earn 10 reputation points.
Create Account →Asking Your First Question
Click "Ask a Question", write a clear title (min 15 chars), add details, select tags, and optionally pin to a location.
Ask a Question →Main Topics
How to Ask a Good Question
Best practices for getting quality answers
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How to Ask a Good Question
Best practices for getting quality answers
1. Write a Clear Title
Be specific and concise. Instead of "Is Galle good?" write "Best beaches in Galle for swimming with kids?"
2. Provide Context
Include relevant details: your travel dates, budget, interests, what you've already tried, etc.
3. Use Tags Wisely
Add 1-5 relevant tags like "colombo", "beaches", "budget-travel". This helps the right people find your question.
4. Pin to Location (Optional)
Use the location autocomplete to pin your question to a specific place in Sri Lanka.
💡 Tip: Check for similar questions before posting! Our system will show you potential matches as you type.
Answering & Voting
How to provide help and recognize good content
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Answering & Voting
How to provide help and recognize good content
Providing Answers
- Answer from personal experience when possible
- Include specific details, prices, locations, and timings
- Add photos to illustrate your point (if you have high reputation)
- Update your answer if information changes
Voting System
Upvote (↑): When content is helpful, accurate, or well-researched. Gives +10 reputation to the author.
Downvote (↓): When content is misleading, inaccurate, or unhelpful. Costs -2 reputation to the author.
Accepting Answers
If you asked a question, mark the best answer as "Accepted" by clicking the checkmark. This helps future visitors and gives +15 reputation to the answerer.
Reputation & Badges
How to earn points and unlock privileges
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Reputation & Badges
How to earn points and unlock privileges
How to Earn Reputation
- Email verification+10
- Your question gets upvoted+5
- Your answer gets upvoted+10
- Your answer is accepted+15
- You accept an answer to your question+2
Reputation Unlocks
- 50 points: Comment on any post
- 100 points: Upload images in posts
- 500 points: Vote to close/reopen questions
- 1,000 points: Access to moderation tools
Badge Types
🥉 Bronze: Common achievements (First Question, Helpful, etc.)
🥈 Silver: Harder to earn (Popular Question, Enthusiast, etc.)
🥇 Gold: Rare achievements (Famous Question, Expert, etc.)
Moderation & Reporting
Keeping the community safe and helpful
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Moderation & Reporting
Keeping the community safe and helpful
When to Flag Content
- Spam or promotional content
- Offensive or abusive language
- Scam attempts or fraudulent information
- Content that violates our guidelines
- Duplicate questions
Question Closure
Questions may be closed if they are duplicates, off-topic, unclear, or too broad. Users with 500+ reputation can vote to close or reopen questions.
⚠️ Note: False flagging or abuse of moderation tools may result in reputation loss or account suspension.
Special Features
Collections, Scam Watch, Reviews & more
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Special Features
Collections, Scam Watch, Reviews & more
Collections
Create themed collections to organize questions and answers. Great for trip planning or curating guides for specific destinations.
Browse Collections →Scam Watch
Community-reported scams and tourist traps across Sri Lanka. Check before you visit popular destinations.
View Scam Reports →Place Reviews
Read and write detailed reviews of hotels, restaurants, attractions, and services across Sri Lanka.
Browse Reviews →TukTuk Price Guide
Fair pricing information for tuk-tuk rides across Sri Lanka to help you negotiate better rates.
Check Prices →Still Need Help?
Can't find what you're looking for? Get in touch with our support team.
Contact Support