Help Center
Everything you need to know about using OneCeylon
Popular: booking, cancel, refund, reputation, itinerary, services
Getting Started
Creating an Account
Sign up with email or use Google login. Verify your email to unlock full features and earn 10 reputation points.
Create Account →Asking Your First Question
Click "Ask a Question", write a clear title, add details, select tags, and optionally pin to a location.
Ask a Question →Main Topics
How to Ask a Good Question
Best practices for getting quality answers
▼
How to Ask a Good Question
Best practices for getting quality answers
Write a clear, specific title — e.g. "Best beaches in Galle for swimming with kids?" not "Is Galle good?"
Provide relevant details: travel dates, budget, interests, what you've already tried.
Add 1–5 relevant tags like "colombo", "beaches", "budget-travel" to help the right people find it.
Pin to a location using the autocomplete to attach your question to a specific place in Sri Lanka.
Check for similar questions first — our system will show potential matches as you type.
Answering & Voting
How to provide help and recognize good content
▼
Answering & Voting
How to provide help and recognize good content
Answer from personal experience. Include specific details, prices, locations, and timings.
Upvote (↑) helpful, accurate content — gives +10 reputation to the author.
Downvote (↓) misleading or unhelpful content — costs -2 reputation to the author.
Accept the best answer to your question by clicking the checkmark (+15 rep to answerer, +2 to you).
Reputation & Badges
How to earn points and unlock privileges
▼
Reputation & Badges
How to earn points and unlock privileges
Email verification: +10. Question upvoted: +5. Answer upvoted: +10. Answer accepted: +15. Accept an answer: +2.
Milestones: 50 rep = comment anywhere; 100 = upload images; 500 = vote to close/reopen; 1000 = moderation tools.
Bronze badges: common achievements (First Question, Helpful).
Silver badges: harder to earn (Popular Question, Enthusiast).
Gold badges: rare (Famous Question, Expert).
Moderation & Reporting
Keeping the community safe and helpful
▼
Moderation & Reporting
Keeping the community safe and helpful
Flag content for: spam, offensive language, scam attempts, guideline violations, or duplicates.
Questions may be closed if they're duplicates, off-topic, unclear, or too broad.
Users with 500+ rep can vote to close or reopen questions.
False flagging or abuse of moderation tools may result in reputation loss or suspension.
Local Services & Bookings
Finding, booking, and cancelling services
▼
Local Services & Bookings
Finding, booking, and cancelling services
Browse services at /services or find experts near you on the map at /services/map.
Submit a booking request — the provider confirms it, then you pay securely.
Cancellation policy: 48h+ = full refund; 24–48h = 50% refund; <24h = open a dispute.
Create a service listing at /services/new (requires approved business documents).
Itinerary Planning
Building and sharing day-by-day trip plans
▼
Itinerary Planning
Building and sharing day-by-day trip plans
Create at /itineraries/new — add stops with pins, notes, travel mode, and estimated duration.
Invite travel companions to co-edit in real time. Collaborators can add stops, reorder days, and leave notes.
Track estimated and actual spend per stop or day with the built-in budget manager.
Travel Articles
Writing, reading and reviewing in-depth guides
▼
Travel Articles
Writing, reading and reviewing in-depth guides
Browse destination guides, travel stories, and practical tips at /articles.
Write your own article at /articles/write — submissions go through community review before publishing.
Crews & Messaging
Group chats and direct messages
▼
Crews & Messaging
Group chats and direct messages
Crews are topic-based group chats for travelers. Join existing crews or create your own at /crews.
Send private direct messages to users from their profile or from a service listing.
Messages at /messages — great for coordinating with a local guide before booking.
More Features
Collections, Scam Watch, TukTuk Prices & more
▼
More Features
Collections, Scam Watch, TukTuk Prices & more
Collections: create themed lists to organise questions and answers at /collections.
Scam Watch: community-reported scams and tourist traps at /scams.
TukTuk Price Guide: fair pricing for tuk-tuk rides across Sri Lanka at /tuktuk-prices.
Bookmarks: save questions, articles, services, and itineraries from your profile page.
Still Need Help?
Can't find what you're looking for? Get in touch with our support team.
Contact Support