Help Center

1. Write a Clear Title

Be specific and concise. Instead of "Is Galle good?" write "Best beaches in Galle for swimming with kids?"

2. Provide Context

Include relevant details: your travel dates, budget, interests, what you've already tried, etc.

3. Use Tags Wisely

Add 1-5 relevant tags like "colombo", "beaches", "budget-travel". This helps the right people find your question.

4. Pin to Location (Optional)

Use the location autocomplete to pin your question to a specific place in Sri Lanka.

Providing Answers

• Answer from personal experience when possible
• Include specific details, prices, locations, and timings
• Add photos to illustrate your point (if you have high reputation)
• Update your answer if information changes

Voting System

Upvote (↑): When content is helpful, accurate, or well-researched. Gives +10 reputation to the author.

Downvote (↓): When content is misleading, inaccurate, or unhelpful. Costs -2 reputation to the author.

Accepting Answers

If you asked a question, mark the best answer as "Accepted" by clicking the checkmark. This helps future visitors and gives +15 reputation to the answerer.

How to Earn Reputation

• Email verification+10
• Your question gets upvoted+5
• Your answer gets upvoted+10
• Your answer is accepted+15
• You accept an answer to your question+2

Reputation Unlocks

• 50 points: Comment on any post
• 100 points: Upload images in posts
• 500 points: Vote to close/reopen questions
• 1,000 points: Access to moderation tools

Badge Types

🥉 Bronze: Common achievements (First Question, Helpful, etc.)

🥈 Silver: Harder to earn (Popular Question, Enthusiast, etc.)

🥇 Gold: Rare achievements (Famous Question, Expert, etc.)

When to Flag Content

• Spam or promotional content
• Offensive or abusive language
• Scam attempts or fraudulent information
• Content that violates our guidelines
• Duplicate questions

Question Closure

Questions may be closed if they are duplicates, off-topic, unclear, or too broad. Users with 500+ reputation can vote to close or reopen questions.

Finding Services

Browse the marketplace at /services or explore guides and drivers near your current location using the interactive map.

Booking a Service

Visit a service listing, select your dates, and submit a booking request. The provider will confirm your booking. Payment is held securely until the service is complete.

Cancellation Policy

• 48+ hours before start: Full refund
• 24–48 hours before start: 50% refund
• Less than 24 hours: No automatic refund — open a dispute for manual review

Offering a Service (Providers)

Create a service listing at /services/new. You will need approved business documents (guide license, driving license, etc.) before your listing goes live. Manage bookings from your dashboard.

Creating an Itinerary

Go to /itineraries/new to build a day-by-day trip plan. Add stops with location pins, notes, travel mode, and estimated duration for each day.

Collaborating

Invite travel companions to co-edit your itinerary in real time. Collaborators can add stops, reorder days, and leave notes.

Budget Tracking

Track estimated and actual spend per stop or per day. The budget manager keeps a running total so you know where you stand.

Reading Articles

Browse destination guides, travel stories, and practical tips written by community members with first-hand experience.

Writing an Article

Any member can write an article at /articles/write. Articles go through a community review process before being published to ensure quality.

Crews

Crews are topic-based group chats for travelers planning similar trips or sharing interests. Join an existing crew or create your own at /crews.

Direct Messages

Send private messages to any user from their profile page or from a service listing. Great for coordinating with a local guide or driver before booking.

Collections

Create themed collections to organise questions and answers. Great for trip planning or curating guides for specific destinations.

Scam Watch

Community-reported scams and tourist traps across Sri Lanka. Check before you visit popular destinations.

TukTuk Price Guide

Fair pricing information for tuk-tuk rides across Sri Lanka to help you negotiate better rates.

Bookmarks

Save questions, articles, services, and itineraries you want to come back to. Access your bookmarks from your profile page.