Help Center

Everything you need to know about using OneCeylon

Popular: booking, cancel, refund, reputation, itinerary, services

Getting Started

Creating an Account

Sign up with email or use Google login. Verify your email to unlock full features and earn 10 reputation points.

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Asking Your First Question

Click "Ask a Question", write a clear title, add details, select tags, and optionally pin to a location.

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Main Topics

How to Ask a Good Question

Best practices for getting quality answers

Write a clear, specific title — e.g. "Best beaches in Galle for swimming with kids?" not "Is Galle good?"

Provide relevant details: travel dates, budget, interests, what you've already tried.

Add 1–5 relevant tags like "colombo", "beaches", "budget-travel" to help the right people find it.

Pin to a location using the autocomplete to attach your question to a specific place in Sri Lanka.

Check for similar questions first — our system will show potential matches as you type.

Answering & Voting

How to provide help and recognize good content

Answer from personal experience. Include specific details, prices, locations, and timings.

Upvote (↑) helpful, accurate content — gives +10 reputation to the author.

Downvote (↓) misleading or unhelpful content — costs -2 reputation to the author.

Accept the best answer to your question by clicking the checkmark (+15 rep to answerer, +2 to you).

Reputation & Badges

How to earn points and unlock privileges

Email verification: +10. Question upvoted: +5. Answer upvoted: +10. Answer accepted: +15. Accept an answer: +2.

Milestones: 50 rep = comment anywhere; 100 = upload images; 500 = vote to close/reopen; 1000 = moderation tools.

Bronze badges: common achievements (First Question, Helpful).

Silver badges: harder to earn (Popular Question, Enthusiast).

Gold badges: rare (Famous Question, Expert).

Moderation & Reporting

Keeping the community safe and helpful

Flag content for: spam, offensive language, scam attempts, guideline violations, or duplicates.

Questions may be closed if they're duplicates, off-topic, unclear, or too broad.

Users with 500+ rep can vote to close or reopen questions.

False flagging or abuse of moderation tools may result in reputation loss or suspension.

Local Services & Bookings

Finding, booking, and cancelling services

Browse services at /services or find experts near you on the map at /services/map.

Submit a booking request — the provider confirms it, then you pay securely.

Cancellation policy: 48h+ = full refund; 24–48h = 50% refund; <24h = open a dispute.

Create a service listing at /services/new (requires approved business documents).

Itinerary Planning

Building and sharing day-by-day trip plans

Create at /itineraries/new — add stops with pins, notes, travel mode, and estimated duration.

Invite travel companions to co-edit in real time. Collaborators can add stops, reorder days, and leave notes.

Track estimated and actual spend per stop or day with the built-in budget manager.

Travel Articles

Writing, reading and reviewing in-depth guides

Browse destination guides, travel stories, and practical tips at /articles.

Write your own article at /articles/write — submissions go through community review before publishing.

Crews & Messaging

Group chats and direct messages

Crews are topic-based group chats for travelers. Join existing crews or create your own at /crews.

Send private direct messages to users from their profile or from a service listing.

Messages at /messages — great for coordinating with a local guide before booking.

More Features

Collections, Scam Watch, TukTuk Prices & more

Collections: create themed lists to organise questions and answers at /collections.

Scam Watch: community-reported scams and tourist traps at /scams.

TukTuk Price Guide: fair pricing for tuk-tuk rides across Sri Lanka at /tuktuk-prices.

Bookmarks: save questions, articles, services, and itineraries from your profile page.

Still Need Help?

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