Help Center

Everything you need to know about using OneCeylon

Popular searches: How to ask questions, Reputation points, Badges, Voting

Getting Started

Creating an Account

Sign up with email or use social login (Google, GitHub). Verify your email to unlock full features and earn 10 reputation points.

Create Account →

Asking Your First Question

Click "Ask a Question", write a clear title (min 15 chars), add details, select tags, and optionally pin to a location.

Ask a Question →

Main Topics

How to Ask a Good Question

Best practices for getting quality answers

1. Write a Clear Title

Be specific and concise. Instead of "Is Galle good?" write "Best beaches in Galle for swimming with kids?"

2. Provide Context

Include relevant details: your travel dates, budget, interests, what you've already tried, etc.

3. Use Tags Wisely

Add 1-5 relevant tags like "colombo", "beaches", "budget-travel". This helps the right people find your question.

4. Pin to Location (Optional)

Use the location autocomplete to pin your question to a specific place in Sri Lanka.

💡 Tip: Check for similar questions before posting! Our system will show you potential matches as you type.

Answering & Voting

How to provide help and recognize good content

Providing Answers

  • Answer from personal experience when possible
  • Include specific details, prices, locations, and timings
  • Add photos to illustrate your point (if you have high reputation)
  • Update your answer if information changes

Voting System

Upvote (↑): When content is helpful, accurate, or well-researched. Gives +10 reputation to the author.

Downvote (↓): When content is misleading, inaccurate, or unhelpful. Costs -2 reputation to the author.

Accepting Answers

If you asked a question, mark the best answer as "Accepted" by clicking the checkmark. This helps future visitors and gives +15 reputation to the answerer.

Reputation & Badges

How to earn points and unlock privileges

How to Earn Reputation

  • Email verification+10
  • Your question gets upvoted+5
  • Your answer gets upvoted+10
  • Your answer is accepted+15
  • You accept an answer to your question+2

Reputation Unlocks

  • 50 points: Comment on any post
  • 100 points: Upload images in posts
  • 500 points: Vote to close/reopen questions
  • 1,000 points: Access to moderation tools

Badge Types

🥉 Bronze: Common achievements (First Question, Helpful, etc.)

🥈 Silver: Harder to earn (Popular Question, Enthusiast, etc.)

🥇 Gold: Rare achievements (Famous Question, Expert, etc.)

Moderation & Reporting

Keeping the community safe and helpful

When to Flag Content

  • Spam or promotional content
  • Offensive or abusive language
  • Scam attempts or fraudulent information
  • Content that violates our guidelines
  • Duplicate questions

Question Closure

Questions may be closed if they are duplicates, off-topic, unclear, or too broad. Users with 500+ reputation can vote to close or reopen questions.

⚠️ Note: False flagging or abuse of moderation tools may result in reputation loss or account suspension.

Special Features

Collections, Scam Watch, Reviews & more

Collections

Create themed collections to organize questions and answers. Great for trip planning or curating guides for specific destinations.

Browse Collections →

Scam Watch

Community-reported scams and tourist traps across Sri Lanka. Check before you visit popular destinations.

View Scam Reports →

Place Reviews

Read and write detailed reviews of hotels, restaurants, attractions, and services across Sri Lanka.

Browse Reviews →

TukTuk Price Guide

Fair pricing information for tuk-tuk rides across Sri Lanka to help you negotiate better rates.

Check Prices →

Still Need Help?

Can't find what you're looking for? Get in touch with our support team.

Contact Support