Terms of Service

1. Agreement to Terms

By accessing or using OneCeylon ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

OneCeylon is a Sri Lanka travel platform. The Service includes:

• SerendAI — an AI-powered travel assistant providing answers, live weather & transit, photo analysis, and safety information
• Community Q&A — ask and answer questions about Sri Lanka travel
• Local Services Marketplace — book verified guides, drivers, hosts, activity providers, and translators
• Trip Planner — collaborative day-by-day itinerary building
• Travel Crews — private groups for real-time trip coordination
• Travel Articles — in-depth destination guides from locals and experienced travelers
• Scam Alerts — community-reported tourist safety warnings
• Reputation points, badges, voting, notifications, and bookmarks

3. User Accounts

3.1 Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Verify your email address
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for safeguarding your account credentials. Notify us immediately of any unauthorized use of your account.

3.3 Age Requirement

You must be at least 13 years old to use this Service. By using the Service, you represent that you meet this age requirement.

4. User Content

4.1 Content Ownership

You retain all rights to the content you post on OneCeylon. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the Service.

4.2 Content Standards

You agree not to post content that:

• Is illegal, harmful, threatening, abusive, or hateful
• Infringes on intellectual property rights
• Contains spam, advertising, or promotional material
• Impersonates another person or entity
• Contains viruses or malicious code
• Is sexually explicit or obscene
• Violates anyone's privacy
• Is false, misleading, or deceptive

4.3 Content Moderation

We reserve the right to remove, edit, or reject any content that violates these Terms or that we deem inappropriate, at our sole discretion.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Create multiple accounts to manipulate voting or reputation
• Use automated tools to scrape or access the Service
• Harass, abuse, or harm other users
• Sell or transfer your account
• Impersonate others or provide false information

6. Reputation System

OneCeylon uses a reputation point system to reward quality contributions:

• Users earn reputation through upvotes and accepted answers
• Email verification grants initial reputation points
• Reputation may be lost through downvotes or removed content
• We reserve the right to adjust reputation for violations
• Gaming the reputation system is prohibited

7. SerendAI — AI Travel Assistant

7.1 Nature of AI Responses

SerendAI is an AI assistant powered by Anthropic's Claude and Google Gemini. Responses are generated automatically and may be incorrect, outdated, or incomplete. You should independently verify any information before acting on it — especially prices, schedules, entry fees, visa rules, and safety advice.

7.2 Image Uploads

You may upload photos to SerendAI for analysis (sign translation, food identification, wildlife recognition, etc.). By uploading an image you confirm that:

• You own or have the right to share the image
• The image does not contain nudity, graphic violence, or content that violates these Terms
• You consent to the image being sent to our AI providers (Anthropic/Google) solely for analysis

We do not store uploaded images permanently. Images are processed in memory and discarded after a response is generated. Cached responses are stored by a hash of the image, not the image itself.

7.3 Usage Limits

SerendAI is subject to fair-use rate limits to ensure availability for all users:

• Guest (unauthenticated) users: 12 text messages per hour, 4 image analyses per session, 10 image analyses per IP address per day
• Registered users: 40 messages per hour with no image-specific cap
• Limits may be adjusted at our discretion to maintain service quality

7.4 No Reliance for Safety-Critical Decisions

SerendAI's safety alerts, scam warnings, weather forecasts, and medical or legal information are provided for general guidance only. Do not rely solely on AI-generated content for decisions that affect your health, safety, or legal status.

8. Intellectual Property

8.1 Service Content

The Service and its original content (excluding user-generated content), features, and functionality are owned by OneCeylon and are protected by international copyright, trademark, and other intellectual property laws.

8.2 User Content License

By posting content, you grant OneCeylon and other users the right to use, copy, reproduce, and distribute your content under the Creative Commons Attribution-ShareAlike license.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended period of inactivity
• At your request

Upon termination, your right to use the Service will immediately cease. Your publicly posted content may remain visible but will be dissociated from your account.

10. Disclaimers

10.1 Service "As Is"

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 User Content & AI Responses

We do not endorse, guarantee, or assume responsibility for any content posted by users or generated by SerendAI. Travel advice — whether from the community or from AI — should be independently verified before acting on it. We are not responsible for any harm, loss, or damage resulting from reliance on user-generated or AI-generated content.

10.3 Availability

We do not guarantee that the Service will be available at all times or that it will be error-free. We may suspend, modify, or discontinue the Service at any time without notice.

11. Limitation of Liability

To the maximum extent permitted by law, OneCeylon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Unauthorized access to your account or data
• User content or conduct on the Service
• Any other matter relating to the Service

12. Indemnification

You agree to indemnify and hold harmless OneCeylon and its affiliates, officers, agents, and employees from any claim, demand, loss, or damage, including reasonable attorneys' fees, arising out of or related to your use of the Service, your content, or your violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

16. Contact Information

If you have any questions about these Terms, please contact us: