airport

Men in blue shirts grabbed my luggage at Arrivals. Do I have to pay them?

Asked about 2 months agoViewed 10 times
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Olivia Dubois725 rep1
asked about 2 months ago

As soon as we collected our bags at Colombo Airport, these men in blue shirts insisted on loading our bags onto a trolley and pushing it 50 meters to the exit.

We didn't ask for help. Then they demanded 2,000 LKR for the "service." Is this mandatory?

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asked about 2 months ago
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Olivia Dubois725 rep1

1 Answer

Verified Local Expert

This is the first "welcome" annoyance many tourists face.

They are Official, but Optional: These are registered airport porters, but their service is 100% optional.

The Tactic: They rely on you being tired and confused. They will act like it's part of the airport process.

What to do: If you can push your own trolley, say a firm and loud "NO THANK YOU" and keep your hands on your trolley handle. Do not let them touch your bags.

If you use them: If you have heavy surfboards or too many bags and want the help, the standard tip is about 500 – 1,000 LKR total. 2,000 is too high for a 2-minute walk. Negotiate before they start pushing.

Colombo Bandaranaike International Airport

Airport and Aviation Services (Sri Lanka) (Private) Limited, Canada Friendship Rd, Katunayake 11450, Sri Lanka

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answered about 2 months ago

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