Ella guesthouse wants passport photocopy plus a cash deposit we never saw on Booking — normal desk or red flag?

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Walked in because Booking rate looked high for the same room. Desk quoted less for cash, then asked to photocopy the passport and hold a cash deposit until checkout. Deposit amount was not on the listing. Is this standard hill-country practice, or the start of a dispute when we leave?

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4 Answers from travellers

Accepted Answer

Passport photocopy or a photo of the bio page is common for foreign guests — hotels register overnight stays. A cash damage deposit also happens, especially for walk-ins, but it should be counted in front of you, written on a slip with the amount and return condition, and not vanish into a pocket. If the listing never mentioned it, ask them to write the terms before you pay. Keep your actual passport unless a bank-style registration truly needs a brief look — a copy usually suffices. Card pre-auth exists in some places; cash deposits should be receipted. If they refuse any paper and get pushy, walk to another guesthouse — Ella is not short on rooms in shoulder season.

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Nimal Ella Desk1700 rep

Got a handwritten slip with the deposit amount and passport copy returned after they scanned. Sleeping easier.

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We photocopy, we do not keep the book. Deposit goes in an envelope with the room number on it.

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Kasun Ella Cafe1630 rep

Same on the coast. No receipt, no deal — that is how I train new desk staff.

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Amaya South Host1570 rep

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