Hotel laundry lost one shirt from a labelled bag — accept a vague shop voucher or keep asking for a real make-good?

Stay calm and be specific. Bring the original list, say which item is missing, and ask for a written acknowledgement plus a make-good you can actually use — a room credit, a stated cash figure you both accept, or a shop voucher with a number on it, not a vague 'something from the shop.' I will not invent a nationwide compensation tariff; it is a conversation, not a police form. Photograph items next time before you hand the bag over. One polite follow-up with the manager usually works better than a lobby scene. If they stall forever, pay the rest of the bill, note the missing piece on the checkout folio, and move on with a replacement from town.