Touts at Kandy bus station redirecting tourists to expensive private vans

100% a scam. The main public buses between major hubs like Kandy and Dambulla NEVER randomly cancel entirely. These guys wear fake lanyards to look official. They lie about bus schedules so they can herd tourists into their overpriced, cramped private minivans. Ignore them, walk directly to the parked buses, and ask the actual conductor in the khaki uniform.