Need a police clearance for a visa extension and the system has been dead since yesterday noon

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M
Minh Tran247 rep2

Immigration told us we need a clearance letter. Police e-service has been dead since 12.50pm yesterday. Today they posted a temporary email workaround and said Suhurupaya will still hand out ready ones on Saturday and Sunday. We fly-ish in three weeks. Do we email tonight or sit until ICTA wakes the database up.

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4 Answers from travellers

Accepted Answer

Temporary path described today: download the form on police.lk, email it with NIC + passport copies, no payment in this first step, then you must re-submit and pay on the portal when it is back. Ready certificates - if your ref is published on the police site - can be collected 17th floor Suhurupaya, including Sat/Sun. Portal text still lists LKR 5,000 per application when the system is up. Confirm on the page, do not pre-pay a fixer.

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Anton Mendis2050 rep1

I would email tonight so you are in the paper pile, and watch the site daily.

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Irina Stanescu241 rep1

This is not an ETA. Do not mix it with eta.gov.lk.

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Mahesha Dissanayake1840 rep1

Emailing tonight so we are in the paper pile. Watching the portal daily. Not a fixer.

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M
Minh Tran247 rep2

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