Is 12go.asia reliable for Sri Lanka train tickets?
I want to book the Ella to Kandy train, but the government site is confusing. Is it safe to use third-party sites like 12go.asia?
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3 Answers from travellers
Yes, 12go is highly reliable, BUT you pay a massive premium. They basically send an agent to the station to buy the ticket for you. It costs 3x what the ticket actually costs.
I used a local agency called Visit Sri Lanka Tours instead of 12go. They delivered the physical tickets right to my hotel in Colombo. Much better customer service.
If the government site (seatreservation.railway.gov.lk) shows no seats, 12go will not magically find them. They use the same inventory. Keep trying the official site exactly 30 days before your travel date.
Scam Watch: kandy
TukTuk or tour drivers take you to "gem museums" or "government-certified" gem shops. They receive huge commissions (up to 40%) on anything you buy. Prices are inflated 3-10x the actual value.
Men approach tourists near Temple of the Tooth offering to be guides. After the tour, they demand large "donations" or guide fees (5000-10000 LKR).
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