What should I do if my Sri Lankan tourist visa status is stuck on pending.

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Lucas H.1125 rep1

Our flight is in two days but the online portal still says processing. How do we fix this.

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2 Answers from travellers

Accepted Answer

Do not panic immediately. If your official electronic travel authorization is stubbornly pending for several days it frequently simply heavily implies that the automated security system flagged a tiny completely minor typo specifically matching your exact passport details.

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Nuwan D.16360 rep1

You must absolutely immediately proactively email the dedicated official Department of Immigration directly citing your specific unique application reference number. If the issue remains completely unresolved you can absolutely legally confidently safely secure a completely valid Visa on Arrival physically directly at the airport desk when you land.

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Sumudu K.21570 rep1

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